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Information Technology (IT) Apprenticeship at Google in USA

Please complete your application before April 30th, 2020 for an August 2020 start.

This apprenticeship is intended for students that are currently pursuing or have completed a high school degree or GED with anticipated graduation date by August 2020, depending on their program and unique circumstances.



About the job

As an IT apprentice at Google, you will develop the skills you need to become an IT Support Professional. Your team provides the front line user support for all of our internal tools and technologies. You will join a team at Google and will be assigned to a manager for the duration of your 12-month apprenticeship. You will start in August 2020, rotating between our academic partner and being onsite at Google for further training and hands-on experience during your apprenticeship. While onsite, you will have the opportunity to work alongside a team of Googlers (yes, that’s people working at Google!) to solve real-life problems. You will learn how to apply problem-solving skills to real-life challenges, pick up new technical skills such as troubleshooting multiple computing platforms, data gathering and analysis, automating repetitive tasks, remote infrastructure and fleet management, IT security and policies, and other industry practices. We will equip you with everything you need to know to support our users. You will receive specialized training in networking, infrastructure and multi-platform system administration, and you will develop further skills through hands-on experience in communication technology (video and voice), hardware, mobile devices and project management. Google aspires to be an organization that reflects the globally diverse audience that our search engine and tools serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas and cultures lead to the creation of better products and services. Interacting with people in all parts of the company will give you insight into our unique enterprise and corporate culture. The Google IT Apprenticeship is a 12-month program offering training and development of individuals looking to start a career in IT. We aim to build a pipeline for the next generation of IT and operations engineers, actively bridging the gap between technical employment and education.

Responsibilities

Help support internal infrastructure escalating issues to appropriate teams as needed.

Help support internal employees on all of their IT needs across a variety of platforms,

including ChromeOS, Mac, Linux, Windows, iOS, and Android.

Attend required training and participate in mentoring sessions as specified.


Minimum qualifications:

High school degree or GED equivalent.

Experience in customer service roles.

Preferred qualifications:

6 months of exposure to an IT or a related technical field (i.e. personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc).

Experience with tech coursework, products/systems, projects, or languages.

Passion for technology, demonstrated through extracurricular activities, hobbies, personal projects or online coursework.

Effective communication, and organizational skills, proactive, self-motivated, positive attitude, and excellent customer service capabilities.

Willingness to navigate ambiguous tasks, find suitable solutions and seek help/advice when working independently or within a team framework

Authorization to work in the United States.


How to apply:

A complete application is required in order to be reviewed for the program, which includes a resume (with short answer responses) and transcript (if applicable). Step 1 Complete 2020 IT Apprenticeship Short Answer Questions (please keep total response word count to 500 words or less):

  1. Why are you interested in an IT apprenticeship at Google?

  2. What are you most excited about in the IT space? Why?

  3. How have you learned about the tech space?

  4. At Google, we believe that a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. Tell us about your background and experiences (e.g. volunteer work/club participation/extracurricular activities) and how they make you unique.

  5. Please rank your location preferences in order: Austin, TX; New York, NY; Sunnyvale, CA.

*Your short answer responses should be combined with your resume to create ONE PDF ATTACHMENT—this should be added to the "Resume Section" listed below. Step 2: Click on the “Apply Now” button on this page to provide the following required materials in the appropriate sections (PDFs preferred):

  • In the “Resume Section:” attach an updated resume AND answers to the short answer questions (please upload the resume and responses together as ONE document) in English.

  • In the “Education Section:” attach a current unofficial or official transcript in English. (Under “Degree Status,” select “Now attending” to upload a transcript.)

  • For any students who have not yet received their high school transcript or GED, please attach a PDF with your expected date of degree completion and school information (this can be unofficial and doesn’t need to be provided by your school).

Note: By applying to this position your application is automatically submitted to the following locations: Sunnyvale, CA, USA; Austin, TX, USA; New York, NY, USA

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